Customer satisfaction is not a marketing KPI. It is an early warning system.

Nestle ruft Banynahrung zurück

Recently, a major food company in Europe and beyond recalled batches of infant formula due to a potential toxin risk. What began as a “precautionary measure” quickly turned into a matter of trust within a few hours: “Can I trust this product?” https://www.produktwarnung.eu/2026/01/05/rueckruf-nestle-ruft-verschiedene-beba-und-alfamino-babynahrung-zurueck/36491?cookie-state-change=1768818445209 Three typical mechanisms can be identified that cause declining customer satisfaction.  1) Customer feedback […]