Customer satisfaction is not a marketing KPI. It is an early warning system.
Recently, a major food company in Europe and beyond recalled batches of infant formula due to a potential toxin risk. What began as a “precautionary measure” quickly turned into a matter of trust within a few hours: “Can I trust this product?” https://www.produktwarnung.eu/2026/01/05/rueckruf-nestle-ruft-verschiedene-beba-und-alfamino-babynahrung-zurueck/36491?cookie-state-change=1768818445209 Three typical mechanisms can be identified that cause declining customer satisfaction. 1) Customer feedback […]
Product development consumes too many resources—and no one knows exactly where they’re going
Does this sound familiar? It’s not complexity that drains resources, but a system that rewards parallel work, rework, and waiting times. A possible approach: 1) Transparency instead of gut feeling We make visible where capacity is actually going: parallel projects, meeting overload, rework, waiting times, unresolved decisions. 2) Limit WIP – increase throughput Start fewer […]